We offer a wide range of automatic integrations into various systems such as Office 365, G Suite etc.. Once an integration has been set up, everything usually runs fully automatically until ... the integration becomes inactive.
The activity of the integrations you have set up is checked regularly. If it is determined that an integration is inactive, we will display a corresponding message in your dashboard.
In addition, all inactive integrations are highlighted in red on the integration page and we send a mail to the account owner with a step by step guide to solve the problem.
If an integration is inactive, all functions provided by the integration are stopped. This can affect, for example, the synchronization or updating of user or signature data.
An integration usually becomes inactive if the access data with which you set up the integration at Mailtastic is invalid. This can happen if you change the access data of the linked service.
Go to the Mailtastic integration page
Open the integrations marked in red
Follow the step-by-step instructions of the respective integration to re-establish the connection (it is usually sufficient to restore the access data)
After the reactivation, the integration simply continues according to the defined settings.
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Do you have any questions?
No problem - we will be happy to help you personally!
Simply use our free live chat (bottom right).
Peer Wierzbitzki, Product Management
